No — Only one account per person is permitted on avcasino. This is a strict policy, and any violation will result in all associated accounts being closed.
Why this rule? Primarily to prevent bonus abuse and to maintain a fair, secure environment. If the same person claimed a welcome bonus twice from two accounts, it would be unfair to everyone else.
Detection method: avcasino cross-checks device ID, IP address, bank/mobile account number, and name and date of birth. Any attempt to open a second account using the same details is flagged automatically.
Consequences: If multiple accounts are detected, all accounts will be closed and any winnings earned from bonuses may be forfeited. The original deposit amount is generally refunded, subject to verification.
If you can't access your existing account, don't try to open a new one — contact support directly and the issue will be resolved.
Why this rule? Primarily to prevent bonus abuse and to maintain a fair, secure environment. If the same person claimed a welcome bonus twice from two accounts, it would be unfair to everyone else.
Detection method: avcasino cross-checks device ID, IP address, bank/mobile account number, and name and date of birth. Any attempt to open a second account using the same details is flagged automatically.
Consequences: If multiple accounts are detected, all accounts will be closed and any winnings earned from bonuses may be forfeited. The original deposit amount is generally refunded, subject to verification.
If you can't access your existing account, don't try to open a new one — contact support directly and the issue will be resolved.
The minimum betting limit on avcasino varies slightly by category. A breakdown by category is listed below:
Responsible Betting Tips: Even if the minimum limit is low, always stay within your own budget. Starting with small amounts while you learn the game is a good habit.
- Sports Betting (single bet): Minimum ৳10
- Sports Betting (multi-match / parlay): Minimum ৳20
- Live Betting (In-Play): Minimum ৳10
- Live Casino (Baccarat, Roulette): Minimum ৳50
- Slot Games: Minimum ৳1 (per spin)
- Lottery Tickets: Minimum ৳20
Responsible Betting Tips: Even if the minimum limit is low, always stay within your own budget. Starting with small amounts while you learn the game is a good habit.
Not at all. Anyone under 18 is strictly prohibited from opening an account or placing bets on avcasino. This is a condition of our licence and a firm ethical position we hold ourselves.
Verification process:
For more details Responsible Gaming View the page.
Verification process:
- Date of birth is required at registration — if you are under 18, the form simply will not submit.
- Before your first withdrawal, you must submit a copy of your National ID (NID) or passport.
- Age verification may be requested again at any time if there is reason for doubt.
- Your account will remain suspended until verification is complete.
For more details Responsible Gaming View the page.
avcasino Support Team 24 hours, 7 days remains active. The available contact methods are:
- Live Chat (fastest): Click the chat icon at the bottom right of the website or app. You'll typically get a response within 2–5 minutes, and you can chat in Bangla.
- Email: support@avcasino.onl — Email is best for detailed issues or sending documents. Responses usually arrive within 2–12 hours.
- App Notifications: If you have the avcasino app installed, you'll receive push notifications directly for important updates.
- Urgent issues (login problems, payment stuck): Live Chat
- KYC document submission or account verification: Email
- General Queries: Live Chat or this FAQ Page
Yes, avcasino runs a range of regular bonuses and special promotions. Check the following places to stay updated:
Where to find it:
Where to find it:
- Homepage banner: A slider showing active offers is visible once you log in.
- "Promotions" menu: Log in to your account to see a full list of all currently active offers.
- Push Notifications: With app notifications enabled, you'll be alerted the moment a new bonus becomes available.
- Free Spins: Free spins on selected slot games — typically offered with a deposit or during special events.
- Daily Cashback: A set percentage of the previous day's net losses is returned every Monday.
- Weekly Reload Bonus: A bonus is available on a fixed deposit amount each week.
- Match Bonus: Special odds boosts or extra bonuses are offered for major cricket or football matches.
Yes, you can do it entirely on your own — no support needed. Here are the steps:
Important: avcasino and its support team will never ask for your password or OTP via email or phone. If anyone does, it's a scam — report it to live chat immediately.
- Step 1: on the login page Go to the login page and click the "Forgot Password?" link.
- Step 2: Enter the mobile number or email address you provided during registration.
- Step 3: A 6-digit OTP will be sent to your mobile. The code is valid for 10 minutes.
- Step 4: Use the code to set a new password — at least 8 characters, combining uppercase letters and numbers.
- Step 5: Log in immediately using your new password.
Important: avcasino and its support team will never ask for your password or OTP via email or phone. If anyone does, it's a scam — report it to live chat immediately.
If a Match is Cancelled or Not Played avcasino typically refunds the full stake. However, the rules may differ slightly in certain situations:
Rules by Situation:
Rules by Situation:
- Cancelled Before the Match Starts: The full stake is refunded. If this match was part of a parlay bet, that leg is removed and the odds are recalculated for the remaining matches.
- Match cancelled by rain after a set number of overs (cricket): If the result is determined by the DLS method, your bet will be settled accordingly. If no result can be determined, the bet will be voided and your stake refunded.
- Live Betting Interrupted Mid-Match: If a match is stopped after a certain point and the result is already confirmed, the bet is settled accordingly. Otherwise, the bet is voided.
- Postponed and Later Played: If the match takes place within 48 hours, the original bet remains valid. If the delay exceeds 48 hours, the bet is cancelled and the stake refunded.