Last updated: June 2026
Version 3.1
Privacy Is Our Commitment:
Avcasino handles the personal data of users in Bangladesh with the highest level of privacy. We never sell your data or use it for third-party marketing without your consent.
This Privacy Policy avcasino— applies to all services, including the website, mobile app, and customer support channels. Reading this will help you understand what data we collect, why we collect it, how it is stored, and what rights you have over your information. We have written this in plain language to keep things clear and accessible for everyone.
1What data is collected?
Avcasino collects data in several ways — information you provide directly, data gathered automatically while you use the platform, and occasionally information received from third parties such as payment services. The details are explained below in three categories.
Information You Provide Directly
- Identity Information: Full name, date of birth, national ID number or passport number (for KYC verification).
- Contact Information: Mobile number and email address.
- Financial Information: bKash/Nagad/Rocket number or bank account details (for payment processing).
- KYC Documents: Scanned copy of your national ID, passport, or driving licence.
- Support Conversations: Messages you send via live chat or email.
Automatically Collected Information
- Device Information: Phone model, operating system, browser type and version.
- Connection Information: IP address, internet service provider, connection time and location (up to city level).
- Usage Data: Time spent on each page, games played, and betting history.
- Cookies & Local Storage: Used to save your login session, preferred settings, and language selection.
Data Received from Third Parties
- Payment Verification: Transaction confirmation details from bKash, Nagad, or your bank.
- Fraud Prevention: Information from industry-related blacklists or fraud detection services.
- Identity Verification: Identity verification data received from our KYC verification service partners.
Important: avcasino only collects data that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. We do not collect anything beyond that.
2How Is Collected Data Used?
Avcasino uses your data only for specific, limited purposes. There is no use of your information without a clear reason — every use has a defined purpose behind it.
- Account Creation & Management: Keeping your profile active, securing your login, and saving your preferences.
- Processing Financial Transactions: Processing deposits and withdrawals and maintaining a record of all transactions.
- KYC & Age Verification: Meeting mandatory legal requirements — no one under 18 may create an account.
- Fraud & Security: Detecting unusual activity, identifying multiple accounts, and preventing money laundering.
- Customer Support Services: Understanding your issue and providing the right solution.
- Service Improvement: Understanding which features are used most to improve and refine the platform.
- Relevant Notice: Keeping you informed about bonuses, promotions, and important updates — you can opt out of this at any time.
- Legal Obligations: Maintaining required records under the Curacao eGaming licence and international anti-money laundering regulations.
What We Don't Do:
Your data is never sold to third parties. It is not shared with marketing firms. It is not used for profiling or targeted advertising without your consent.
3Who Is Your Data Shared With?
Avcasino does not sell your data to anyone. However, limited data sharing with specific parties is necessary for service delivery and legal compliance.
Service Provider Partners
Information is shared with the following types of organizations only to the extent necessary for service delivery:
- Payment Service Providers: bKash, Nagad, Rocket, or bank transfer — used to complete your transactions.
- KYC Verification Service: A specialist third party for identity verification — receives only the information needed for verification.
- Fraud Prevention Service: Security partner for detecting suspicious transactions.
- Cloud & Server Services: Providers of secure infrastructure for data storage and processing.
All of these partners operate under strict confidentiality agreements — they receive only the data necessary for their specific role and may not use it for any other purpose.
Legal Requirements
Disclosure of data may be required in response to a court order, a regulatory authority's request, or a lawful request from a law enforcement agency. In such cases, avcasino Strictly following legal procedures and providing only the minimum information required.
Business Restructuring
Users will be notified in advance of any business merger or acquisition, and the new entity will be required to uphold the same privacy standards.
Key Point: Your data is never shared with advertisers, data brokers, or affiliate marketing firms. avcasino strictly prohibits this.
4Cookies & Tracking Technologies
Avcasino uses cookies and similar technologies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored in your browser or app.
| Cookie Type |
Purpose |
Duration |
Controls |
| Essential Cookies |
Login session, security tokens, language settings |
Session / 30 Days |
Cannot Be Disabled |
| Functional Cookies |
Favourite games, dark/light mode preference, betting history |
1 Year |
Optional |
| Analytics Cookies |
Page views, usage patterns (anonymous) |
2 Years |
Optional |
| Security Cookies |
CSRF Protection, Fraud Detection |
Session |
Cannot Be Disabled |
Cookie Controls
Optional cookies can be turned off from your browser settings. However, disabling essential cookies will prevent you from logging in or making payments — these are required for the platform to function. On the avcasino mobile app, cookie settings can be managed from the app's Privacy menu.
5How Long Is Your Data Retained?
Avcasino does not retain data beyond what is necessary. Each category of data has a defined retention period.
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligations |
| Financial Transactions |
7 Years |
AML Compliance |
| KYC Documents |
5 years after the relationship ends |
Regulatory Requirements |
| Support Conversations |
3 Years |
Quality Control & Dispute Resolution |
| Analytics Data |
2 Years |
Service Improvement |
| Cookie Data |
Session – 2 years (varies by type) |
Platform Operations |
Once the retention period expires, your data is automatically deleted or anonymised so that it can no longer be linked back to you.
6Data Protection Measures
Avcasino follows the highest industry standards to protect your data. Rather than relying on a single security measure, protection is enforced across multiple layers.
- SSL/TLS Encryption: All communication between your browser or app and our servers is secured with 256-bit encryption — the same level of protection used by banking systems.
- Data Encryption at Rest: Stored data is also encrypted — even with direct server access, the data cannot be read.
- Access Control: Only authorized staff can access specific data — a role-based access control system is in place.
- Regular Security Audits: Third-party cybersecurity experts conduct regular penetration testing.
- Two-Factor Authentication: OTP verification is required for logins and withdrawals — no one else can withdraw funds from your account.
- Fund Segregation: User funds are held in accounts separate from avcasino's operational funds.
- Server Security: Firewall, DDoS protection, and round-the-clock security monitoring are all active.
In the Event of a Data Breach:
In the event of a data breach, affected users will be notified within 72 hours and appropriate action will be taken. Regulatory authorities will also be informed within the required timeframe.
7Your Rights
As an avcasino user, you have several rights over your own data. To exercise any of these rights, please contact our support team.
Right to Access
You may request to see what information avcasino holds about you. The data will be provided within 30 days of your request.
Right to Rectification
If any of your information is incorrect, you can request a correction. Many details can be updated directly from your account settings.
Right to Erasure
You may request deletion of your data when closing your account. However, data we are legally required to retain — such as transaction records — cannot be removed.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
Right to Data Portability
You may request a copy of your personal data in a machine-readable format (JSON or CSV).
Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time — either through your account settings or via the unsubscribe link in any email.